FAQ

When will my order ship?

Your order will ship within 1-3 business days from the time the order is placed.
We DO NOT ship on Saturday, Sunday or Holidays.
Most orders will be shipped via UPS Ground and delivery takes 2 to 7 business days to be delivered depending on where the package is shipped to.

** Note** Check your spam filters and junk mail folder to ensure email confirmation is received.

Please contact us for your tracking number if your order is being shipped to a PO Box.

What is my tracking number?

You will receive a shipping confirmation email when your order leaves our warehouse.
** Note** Check your spam filters and junk mail folder to ensure email confirmation is received.

Please contact us for your tracking number if you did not receive a shipping confirmation email or if your order is being shipped to a PO Box.

Do you ship internationally?

Yes We Do! Shipping is calculated based on the order dimensional weight and destination.
We have no control over the cost of shipping.

Please note: You the customer is responsible for all taxes, duties and import fees that apply.

What is your return policy?

Click Here to view our returns and exchange policies.

Can I return an item on Closeout?

All sales are final on Closeout items. If you purchase a closeout item and it is the wrong size we cannot guarantee we will have anything to exchange. Please contact customer service for assistance.

How do I exchange an item?

Click Here to view our returns and exchange policies.

What credit cards do you accept?

Orders can be placed online using American Express, Discover, MasterCard and Visa Cards.

Do you recommend any type of leather care products to help protect my boots/jackets?

You can use Lexol Leather Cleaner & Conditioner wipes to help protect and clean your items.

NOTE: Be sure to test any product on a small section of the leather prior to applying it to the entire item to make sure the product won't discolor your item.

How should I clean my leather jacket?

You can use Lexol Leather Cleaner & Conditioner wipes to help protect and clean your items. We recommend using a damp cloth with soap and water to clean your jacket or taking your leather jacket to a professional cleaner.

NOTE: Be sure to test any product on a small section of the leather prior to applying it to the entire item to make sure the product won't discolor your item.

Should I use Mink Oil on my boots to help protect them?

You can use mink oil to help protect your boots. Most people simply polish them as needed.

NOTE: Be sure to test any product on a small section of the leather prior to applying it to the entire item to make sure the product won't discolor your item.

Do you charge sales tax?

Sales tax will be added to orders that are shipped to California, Mississippi and North Carolina.

Will I receive a confirmation email when I place my order?

Yes, you will receive a confirmation email when you place your order and a shipping confirmation email when your order leaves our warehouse. **Note**Please be sure to check your junk mail folder for these emails.