Refunds & Returns
RETURNS UPDATE April 7, 2020
We hope you and your loved ones are staying healthy and safe. Due to the shelter in place mandate, we have extended our return window to 60 days.
Typically we have a 45-day return window, but have expanded that window to 60 days from the date of the purchase. Unfortunately, if you purchased an item from one of our wholesale stores, you will have to contact them regarding your return.
Please contact us for a return authorization.
We appreciate your patiences during as the coronavirus response efforts continue and apologize for the inconvenience.
ONLINE RETURN POLICY
We offer a 45 day return policy for retail items purchased from our website and shipped from our warehouse. Each return is handled on a case-by-case basis and we reserve the right to not warrant a return. We cannot exchange / return items received as a gift.
Please contact customer service to request a Return Authorization Number prior to shipping the merchandise back for an exchange/refund. Any items returned without this preauthorized number will NOT be accepted. Merchandise must be new and unworn.
Shipping costs for exchanges/returns will be the consumer’s responsibility and we do recommend choosing a shipping method that provides tracking information. Shipping is non refundable. Free shipping will be issued on replacement orders from our website.
Once we receive merchandise, please allow 30 business days to process your return and for your funds to be reflected on your bank statement.
If you need a replacement item, please place a new order on our website. Free shipping will be issued on replacement orders from our website.
FINAL SALE: All sales are final on clearance items. If you purchase a clearance item and it is the wrong size we cannot guarantee we will have anything to exchange. No refunds will be issued for clearance items.
We cannot accept returns for any item that has been customized. This includes patches, lasering and embroidering. We apologize for any inconvenience.
Orders placed between November 1st and December 25th will get an extension past the 45 day return window. These orders are eligible to be returned until January 31st. This does not apply to clearance items or specialty orders.
IN STORE RETURN POLICY
Items purchased from a retail store and not from our online website must be returned through the retail store from the original purchase. This includes items purchased for a gift. We recommend you keep any packaging and your receipt to help the return process. The return window might vary depending on the store the item(s) were purchased from. Refunds cannot be issued on purchases made from a retail store.
Please ensure you're contacting us regarding one of our products and NOT a product from Milwaukee Leather by Shaf International. We are NOT affiliated with Milwaukee Leather by Shaf.
Please contact us immediately if you received a product that is damaged or defective. Please DO NOT attempt to repair any damaged merchandise. Your warranty can be voided if you attempt to repair any damaged merchandise.
We offer a 1-year limited warranty on footwear purchased from our website. If you are unsatisfied with your product please send us an email with all of the information listed below. Please note that we are unable to perform repairs and can only replace for current styles if accepted. Items with excessive wear and tear, material breakdown from extended time and/or use or improper care will not be considered for a warranty. Once your email has been processed, we will contact you with a return authorization number and instructions on how to send us your product.